Effective Date: January 4, 2025
At Ecombid, customer satisfaction is our top priority. This policy outlines the terms for refunds and returns for products purchased through our platform.
1. Eligibility for Refunds and Returns
- Refunds or returns are applicable only for products that:
- Are damaged or defective upon delivery.
- Do not match the product description or listing details.
- Are delivered past their expiration date.
2. Non-Refundable Items
- Products that are perishable (e.g., fresh fruits, vegetables) unless damaged or expired.
- Items purchased through auctions where no issues are reported within 24 hours of delivery.
3. How to Request a Refund or Return
- Contact us within 24 hours of delivery.
- Provide your order details, a clear description of the issue, and photographs of the product (if applicable).
4. Process for Refunds
- Once the issue is verified, refunds will be processed within 5-7 business days.
- Refunds will be issued via the original payment method or as store credit, based on your preference.
5. Returns Process
- If eligible, a return will be scheduled through our logistics partner.
- Products must be returned in their original packaging.
6. Exceptions
We reserve the right to decline refund or return requests in cases of:
- Product misuse or mishandling.
- Failure to report the issue within the specified time frame.
7. Contact Us
For any refund or return requests, please contact our support team:
Email: support@ecombid.com
Phone: +91-123-456-7890
Thank you for choosing Ecombid. We’re here to ensure your shopping experience is seamless and satisfying.